Frequently Asked Questions...
The following is a list of questions frequently asked by parents regarding our practice. This section provides you with basic information on appointments, referrals, hospital affiliations, and much more:
With which hospitals are the physicians from RainTree Pediatrics affiliated?
Drs. Cook and Smith are affiliated with Presbyterian Hospital of Allen and North Central Medical Center of McKinney. They are available for pediatric consultations in the emergency department as well as the admit and discharge of your newborn to the nursery.
Which insurance plans are accepted at RainTree Pediatrics?
RainTree Pediatrics accepts most major insurance plans. For any insurance or billing questions, please call our billing department.
How do I get advice about my child's symptoms?
Telephone advice and education is mostly provided by our highly skilled nurses. You may call any time during our regular office hours for answers to your questions. In the event that our nurses can't help you with a problem, it will be passed on to one of the providers. Urgent after-hours questions are handled by an off campus nurse triage (see below).
What if I have questions after the office is closed?
Call the office at 214-644-0280. Select option 3 by hitting the number 3 on your telephone keypad. You will then be directed to PediaCall of Texas, our after-hour telephone triage and advice service.
What is a "Well Child Visit"?
The "Well Child Visit" is a visit dedicated to reviewing the routine aspects of your child's health (feeding/nutrition, sleep, behavior and development, etc.) These visits also include immunizations and education regarding routine preventive care. We always provide adequate time to answer any questions you may have about your child.
How often should I schedule a Well Child Visit for my child?
We follow the schedule of routine well child visits established by the American Academy of Pediatrics. We start with an initial newborn visit 2 weeks after your child is born. Routine well child visits are then scheduled at 1, 2, 4, 6, 9, 12, 15 and 18 months of age. Yearly visits are recommended on or after each birthday.
Where do you refer your patients if a specialist consultation is needed?
We utilize physicians and other health care providers from a variety of institutions, as well as local independent physicians and groups. We rely on our years of experience with these providers and feedback from patients to continually update our "network" of specialists. We work with families to find the best care possible for your children.
My insurance plan requires me to obtain referrals for visits to specialists. How much notice is required to provide an insurance referral? What information is needed for the referral?
After discussing the referral with one of our providers, please first schedule the appointment with the designated specialist. Referrals can then be obtained by calling our office at 214-644-0280 and speaking with a nurse. Please be prepared with the following information when requesting a referral: date of appointment, name of the specialist, provider number for the specialist, and reason for the referral. We greatly appreciate 48 hours notice for us to prepare your child's referral.